സ്വകാര്യതാ നയം

This policy explains what personal data Qirthas collects and how it is used. Qirthas is operated by WE1 New Era Technologies Limited (CIN U47990TN2025PLC181491, GSTIN 33AAECW1568J1Z5), registered office Flat No. 4, A Wing, 6th Floor, Parsn Manere, Old No. 602 / New No. 442, Anna Salai, Greams Road, Chennai 600006, Tamil Nadu, India, which is responsible for your data under the Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000.

What we collect

• Account: your name, e-mail address and preferred language.
• Orders: delivery name, address, PIN code and phone number, and what you bought.
• Payments: Razorpay processes payments. We receive the payment reference and status, never your card, UPI PIN or bank details.
• Cookies: only those the site needs — your sign-in (kept in secure, HttpOnly cookies), your cart and your language. We use no advertising or tracking cookies.
• Technical logs: basic request logs kept by our hosting provider to keep the site secure and working.

How we use it

To run your account, take and deliver your orders, send you order and account e-mails, answer your questions, prevent fraud, and meet legal and tax obligations. We do not sell your data and do not send marketing e-mails without your consent.

Who we share it with

• The publisher that sells you a book receives your delivery name, address and phone number to send it.
• Couriers (through Shiprocket) receive the delivery details for your parcel.
• Service providers that host and run the site for us: Cloudflare (website), Supabase (database and sign-in), Razorpay (payments) and Resend (e-mail). They process data only on our instructions.
• Authorities, where the law requires it.

How long we keep it

Account data for as long as your account is open. Order and payment records for eight years, as Indian tax law requires. Logs for a short period.

Your rights

You can ask to see, correct or delete your personal data, or withdraw consent, by e-mailing support@qirthas.com. Some order records must be kept for the legal period even after an account is closed.

Security

Data is sent over HTTPS, and database rules ensure each person, publisher and administrator can see only what they are allowed to.

Grievance Officer: Basheer Firdousi, WE1 New Era Technologies Limited, Flat No. 4, A Wing, 6th Floor, Parsn Manere, Old No. 602 / New No. 442, Anna Salai, Greams Road, Chennai 600006, Tamil Nadu, India. E-mail: support@qirthas.com, phone +91 98412 00682. We acknowledge a complaint within 48 hours and resolve it within one month of receiving it.

Last updated: 4 November 2026