റദ്ദാക്കൽ, തിരിച്ചയയ്ക്കൽ, പണം തിരികെ

Books on Qirthas are sent by their publishers. This policy applies to every order, whichever publisher it is from.

Cancelling an order

You can cancel all or part of an order before it is dispatched by writing to support@qirthas.com with your order number. We refund the full amount, including shipping. Once a parcel has been handed to the courier it can no longer be cancelled, but you can refuse it on delivery; we refund the books once the parcel is back with the publisher (shipping charges are not refunded in that case).

Damaged, defective or wrong books

If a book arrives damaged, has missing or misprinted pages, or is not the book you ordered, tell us within 7 days of delivery at support@qirthas.com with your order number and a photo. We arrange a replacement or a full refund, including shipping, and tell you whether to return the book (we cover the return cost).

Other returns

Because books can be read and copied, we don't accept returns of books in good condition for a change of mind.

Refunds

Refunds go back to the original payment method through Razorpay and are started within 2 working days of approval. Banks usually take 5–7 working days to show them. If a payment was taken but no order was confirmed, it is refunded automatically.

Grievance Officer: Basheer Firdousi, WE1 New Era Technologies Limited, Flat No. 4, A Wing, 6th Floor, Parsn Manere, Old No. 602 / New No. 442, Anna Salai, Greams Road, Chennai 600006, Tamil Nadu, India. E-mail: support@qirthas.com, phone +91 98412 00682. We acknowledge a complaint within 48 hours and resolve it within one month of receiving it.

Last updated: 4 November 2026