Help and support
Answers to common questions. If yours isn’t here, open a ticket and we’ll reply by e-mail and on your ticket page.
Common questions
How do I order and pay?
Add books to your cart, sign in, choose a delivery address and pay through Razorpay (UPI, cards or net banking). Orders are prepaid; there is no cash on delivery.
Who sends my books, and when will they arrive?
Each publisher packs and sends its own books, so an order from several publishers arrives in separate parcels. Publishers dispatch within 2 working days of payment, and delivery usually takes 3–7 working days. We deliver within India.
How is shipping charged?
By weight and destination, for each parcel. The exact charge is shown at checkout before you pay.
How do I track my order?
Open Account → Orders. Each parcel shows its status and, once dispatched, the courier and tracking number.
Can I cancel an order?
Yes, before it is dispatched: open the order and choose “Cancel order”. You get a full refund, including shipping. Once a parcel is with the courier it can no longer be cancelled.
My book arrived damaged, or it is the wrong book.
Tell us within 7 days of delivery: open a ticket from the order and attach a photo. We arrange a replacement or a full refund, including shipping.
Can I return a book I no longer want?
No. Because books can be read and copied, we don’t accept returns of books in good condition for a change of mind.
When will I get my refund?
Refunds go back to the way you paid. We start them within 2 working days of approval; banks usually take 5–7 working days to show them.
How do I use a coupon?
Type the code under “Have a coupon?” in the cart or at checkout. One coupon can be used per order.
The book I want is out of stock.
On the book’s page choose “E-mail me when it’s back”. We send you one e-mail when it is available again.
Still need help?
- E-mail us
support@qirthas.com
Shipping and delivery · Cancellations, returns and refunds · Contact us
